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Protecting the Brand & Our Customers

As the global leader in personal care and home fragrance, Bath & Body Works is helping the world live more fully through the power of fragrance. Our top priority is customer safety and delivering the highest-quality products to our global consumers. That is why we are deeply committed to protecting the brand and ensuring the safety and security of our customers. We do this by continuously monitoring and addressing global threats, battling intellectual property infringements and brand impersonation, and combating illicit online and offline activities.

Authorized Channels

Bath & Body Works products are distributed through our network of branded stores, branded kiosks, official branded websites worldwide, and periodically through authorized distributors. In the U.S., the only authorized online channels for purchasing Bath & Body Works products are Bathandbodyworks.com, via the official Bath & Body Works mobile app, on our Bath & Body Works Amazon Storefront, and the official Bath & Body Works TikTok Shop (accessible via mobile app). Bath & Body Works does not support and cannot guarantee products being purchased outside of these authorized channels.

To find your nearest store or review our global locations and websites, please visit our Store Locator or Global Locations pages.  

Avoiding Fraud

There are steps you can take to ensure you are interacting with an authorized Bath & Body Works channel online and that you are protecting your personal information.  Best practices include: 

  • Checking the website's URL for accuracy 

  • Ensuring social media channels have the verified page blue checkmark. 

  • Frequently verifying your contact and shipping information associated with your loyalty account 

  • Using a unique, strong password that you don't reuse with other websites and services 

For more detailed information, visit our Avoiding Payment Scams and Preventing Fraud practices. Please reach out to Customer Care at https://customercare.bathandbodyworks.com/hc/en-us to report concerns or potential infringements.

Additional Authorized Channels

  • Select Military base stores (International only)

  • Select Amazon stores (Global)

  • Franchise owned branded stores (International only)

  • Country specific websites (International only)

  • Select Airport branded stores and kiosks (Global) 

  • Select country-specific marketplaces via franchise partners (International only)

  • Select Collegiate stores and websites (US only) 

  • TikTok Shop (US only) 

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