We work to improve our environmental footprint and help protect the beauty and balance of nature for the future.
We're committed to preserving resources for future generations – and as such, we carefully review our operations for safety and compliance and look for ways to reuse materials or do more with less.
Waste and Recycling
Through our commitment to embed responsible waste management practices across our operations and supply chain, we aim to minimize waste, use resources and energy more efficiently and help protect natural systems for future generations.
We follow strict standard operating procedures and policies for the management of waste to ensure safe and compliant recycling, transport and disposal. This includes waste generated by our operations in offices, distribution and fulfillment centers and stores as well as company-owned inventory (e.g., packaging components, etc.) at third-party vendors when and where it requires disposal. Where we have direct control, we work with an extensive network of recycling and disposal partners while some stores’ waste and recycling services are managed by vendors contracted directly through our mall landlords.
We also continuously work with our teams and external recycling partners to identify economically viable outlets to reuse and recycle the materials from our operations.
Water
Water is a vital, precious resource, and we are committed to doing our part to protect and sustain it. It plays an essential role in our business — from sourcing natural ingredients and formulating our products to supporting the people and communities our business depends on.
While we use water in our field stores and home offices (in bathrooms, demonstration sinks, kitchens, chillers, etc.), our greatest use of water is as an ingredient in our products.
Following our baseline assessment of our direct water footprint, we are focusing our efforts in two areas:
Water stewardship with a specific focus on replenishment of water resources. This includes our collaboration with The Nature Conservancy and other private sector partners to reduce the pollution of lakes and restore streams in central Ohio. We also support improved water quality policy as a member of the Ohio Water Partnership.
Increasing water efficiency through supplier engagement and alternative sourcing strategies. In 2026, we plan to engage with suppliers on carbon emissions and through that engagement, we anticipate better understanding their water use and potential reduction strategies.
